Terms & Conditions
Effective date: September 1, 2026
Last updated: September 1, 2026
1. Agreement to These Terms
Welcome to The Stretch Connection. These Terms and Conditions govern your use of this website and your use of services provided by The Stretch Connection and Rachel Cain (referred to here as "we," "us," "our," or "The Stretch Connection").
By visiting this website, booking an appointment, purchasing a session or package, or receiving services from us, you agree to these Terms. If you do not agree with any part of them, please do not use this website or book a session.
We may update these Terms from time to time. The version posted on this page at the time you use the site or receive services is the version that applies to you. Continued use of the site or services after an update means you accept the revised Terms.
2. Nature of Our Services
The Stretch Connection provides Fascia Stretch Therapy, a form of assisted stretching and movement therapy. Our services are wellness services. They are not medical care, and they are not physical therapy, occupational therapy, chiropractic care, massage therapy, or any other licensed healthcare service.
Specifically, and without limitation, you acknowledge and agree that:
Our services are not intended to diagnose, treat, cure, mitigate, or prevent any disease, illness, injury, or medical condition.
We do not provide medical advice, medical diagnoses, medical opinions, or treatment recommendations, and nothing said during a session or published on this website should be interpreted as any of those things.
We do not prescribe medication, order or interpret diagnostic imaging or laboratory testing, or perform any procedure requiring a medical or healthcare license.
Receiving our services does not create a doctor-patient relationship, a therapist-patient relationship, or any other licensed healthcare provider relationship between you and Rachel Cain or The Stretch Connection.
Our services are not a substitute for evaluation, diagnosis, or treatment by a qualified licensed healthcare provider.
You are encouraged to consult your physician or another appropriate licensed healthcare provider before beginning Fascia Stretch Therapy, particularly if you have any existing medical condition, are recovering from surgery or injury, are pregnant, or have been advised to limit physical activity.
3. About Rachel Cain’s Professional Background
Rachel Cain previously held licensure as a physical therapist and has voluntarily retired that license. She does not practice physical therapy, does not hold herself out as a currently licensed physical therapist, and does not provide physical therapy services through The Stretch Connection.
Any reference on this website or in our materials to her prior experience as a physical therapist is provided solely as background regarding her education and professional history. It is not an offer to provide physical therapy services, and it should not be understood as a representation of current licensure.
Rachel Cain is a Certified Fascia Stretch Therapy practitioner trained through the Stretch to Win Institute. Certification through a private training organization is not a government-issued professional license and does not authorize the practice of any licensed healthcare profession.
4. Health Disclosure, Assumption of Risk, and Client Responsibilities
4.1 Your Disclosure Obligations
Before your first session, you will be asked to complete an intake form describing your health history, current conditions, injuries, surgeries, medications, and physical limitations. You agree to provide complete and accurate information and to promptly inform us of any change in your health status, including any new injury, diagnosis, surgery, pregnancy, or medical restriction.
We rely on the information you provide. Failure to disclose relevant health information may result in services that are not appropriate for your condition and may increase your risk of injury.
4.2 Assumption of Risk
Fascia Stretch Therapy involves physical movement, assisted stretching, and manual contact. While the technique is designed to be gentle and to remain within a comfortable range, all physical activity carries inherent risk, including but not limited to muscle soreness, strain, aggravation of an existing condition, dizziness, discomfort, and in rare cases more serious injury.
You voluntarily assume all risks associated with receiving our services. You agree to communicate immediately if you experience pain, discomfort, dizziness, or any other concerning sensation during a session, and you understand that you may ask to pause or stop a session at any time for any reason.
4.3 Waiver and Informed Consent
All clients are required to sign a separate waiver, informed consent, and release of liability before their first session. Those documents are in addition to these Terms. In the event of a conflict between these Terms and the signed waiver, [the signed waiver / these Terms] will control.
4.4 When Services May Not Be Appropriate
We reserve the right to decline, modify, pause, or discontinue services at any time if, in our sole judgment, services are not appropriate or safe for you, or if you would be better served by a licensed healthcare provider. In those circumstances we may refer you to another practitioner or advise you to seek medical evaluation.
4.5 Medical Emergencies
If you are experiencing a medical emergency, call 911 or go to your nearest emergency room. Do not rely on this website, on email, on text message, or on a scheduled appointment for urgent or emergency care.
5. Clients Under 18
Clients under the age of 18 may receive services only with the written consent of a parent or legal guardian. A parent or legal guardian must remain present for the entirety of each session / must remain on the premises during each session unless a parent gives written consent for minor to be treated without parent being present. The consenting parent or guardian is responsible for completing all intake and waiver documentation on the minor’s behalf and for payment of all fees.
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
6. Appointments, Cancellations, and No-Shows
Booking. Appointments may be booked through our online scheduling system or by contacting us directly. Your appointment is confirmed when you receive confirmation from our scheduling system.
Cancellations. We ask for at least 24 hours’ notice to cancel or reschedule. Cancellations with less than 24 hours’ notice may be subject to a fee of up to 100% of total session cost. Clients on a membership plan will not receive credit for an additional session.
No-shows. Missed appointments without notice may be charged full session rate, and prepaid sessions may be forfeited.
Late arrivals. Sessions begin and end at their scheduled times. If you arrive late, your session will end at its originally scheduled time and will be charged at the full rate.
Our cancellations. If we must cancel or reschedule, we will provide as much notice as possible and will reschedule at your convenience or refund any prepaid amount for that session.
7. Fees, Packages, and Payment
Current rates are posted on our website and are subject to change. Rate changes will not apply to sessions already purchased.
Payment is due at the time of service unless otherwise arranged.
Memberships, where offered, are nonrefundable and may only be redeemed within thirty (30) days. Packages may be redeemed within twelve (12) months of purchase.
Both memberships and packages may be redeemed by or shared with immediate family members under the same terms and conditions.
We accept the payment methods listed at the time of booking. Third-party payment processors handle transactions and are subject to their own terms and privacy practices.
HSA and FSA. Some clients choose to pay using a health savings account or flexible spending account card. Whether our services qualify as an eligible expense is determined solely by your plan administrator and applicable tax law, not by us. We make no representation that our services are HSA or FSA eligible, and you are responsible for any tax consequences of using those funds. We are glad to provide a receipt for your records.
8. Mobile and In-Home Sessions
We offer mobile sessions within Nashville and the surrounding area within a thirty (30) mile radius of the Stretch Connection studio. Mobile session rates are higher than studio rates and are based on travel distance as posted on our website.
For mobile sessions, you agree to provide a safe, clean, private, and adequately sized space for the session, along with reasonable access to the location. We reserve the right to decline or discontinue a mobile session, without refund, if the environment is unsafe, unsanitary, or otherwise unsuitable, or if any person present behaves inappropriately.
9. Professional Conduct and Right to Refuse Service
Our services are strictly professional and therapeutic in nature. Any sexual or suggestive language, contact, solicitation, or behavior will result in immediate termination of the session, full charge for the session, permanent refusal of future service, and, where appropriate, a report to law enforcement.
We also reserve the right to refuse or discontinue service to any person who is under the influence of alcohol or drugs, who behaves abusively or threateningly, who has an untreated contagious condition, or who otherwise creates an unsafe or inappropriate environment. Sessions terminated for these reasons are charged in full.
10. Website Content and Educational Materials
The content on this website, including any articles, videos, self-stretch demonstrations, downloadable guides, social media posts, and educational materials we publish, is provided for general informational and educational purposes only.
It is general information, not individualized instruction, and it is not tailored to your body, your history, or your condition.
It does not constitute medical advice and does not create any provider relationship between you and us.
You should consult a qualified healthcare provider before attempting any stretch, exercise, or movement you see in our content, particularly if you have an injury, a medical condition, or physical limitations.
You perform any movement or stretch shown in our content at your own risk. Stop immediately if you experience pain, and seek professional guidance.
We make no guarantee that information on this website is complete, current, or error free, and we may modify or remove content at any time without notice.
11. Results, Testimonials, and Reviews
Testimonials, reviews, and client stories shared on this website reflect the individual experiences of specific clients. They are not a promise, guarantee, or prediction of the results you will experience.
Individual results vary based on your body, your health history, your condition, your consistency, and many factors outside our control. We make no guarantee of any particular outcome.
Testimonials are published with client permission. If you have provided a testimonial and would like it removed, contact us and we will remove it promptly.
12. Photography, Video, and Marketing Consent
We do not photograph or record clients during sessions without express written consent. If you consent to be photographed or recorded, you may withdraw that consent at any time by contacting us in writing, and we will stop using the material going forward, though we may be unable to retrieve materials already distributed or published on third-party platforms.
Any consent you provide for the use of your image, likeness, voice, or written testimonial in our marketing materials is voluntary, is not a condition of receiving services, and is granted without expectation of compensation unless separately agreed in writing.
13. Privacy and Confidentiality
We treat the health and personal information you share with us as confidential and do not sell it or share it for marketing purposes. Information is used to provide services, communicate with you about your appointments, process payment, and operate our business.
We use third-party service providers, including a scheduling and payment platform, an email service, and website hosting, and information you provide may be stored and processed by those providers under their own terms and privacy policies.
We may disclose information where required by law, in response to valid legal process, or where we reasonably believe disclosure is necessary to prevent serious harm.
14. Trademarks and Intellectual Property
All content on this website, including text, graphics, logos, photographs, and video produced by or for The Stretch Connection, is our property or is used with permission, and is protected by applicable intellectual property law. You may not reproduce, distribute, republish, or create derivative works from our content without our prior written permission.
FASCIA STRETCH THERAPY™, FASCIAL STRETCH THERAPY™, FST™, STRETCH TO WIN®, LIFESTRETCH®, and related marks are the property of Stretch to Win Institute, LLC. Rachel Cain is a certified practitioner trained by the Institute and uses these marks in that capacity. The Stretch Connection is an independent business. It is not owned by, operated by, franchised by, or a joint venture with Stretch to Win Institute, LLC, and nothing on this website should be read as an endorsement of The Stretch Connection by the Institute beyond Rachel Cain’s individual certification status.
15. Third-Party Links and Referrals
This website may link to third-party websites, products, or practitioners, and Rachel may recommend other providers or products she finds useful. These links and recommendations are provided as a convenience only.
We do not control and are not responsible for the content, products, services, or practices of any third party. A referral or link is not an endorsement or a guarantee of quality, and any dealings you have with a third party are solely between you and that party. We may earn a commission on purchases made through certain links at no additional cost to you.
16. Limitation of Liability
To the fullest extent permitted by Tennessee law, The Stretch Connection, Rachel Cain, and any employees, contractors, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, income, or data, arising out of or relating to your use of this website or your receipt of services, whether based in contract, tort, negligence, strict liability, or any other legal theory.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms, this website, or our services shall not exceed the total amount you paid to us for services during the six (6) months preceding the event giving rise to the claim.
Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot lawfully be limited.
17. Indemnification
You agree to indemnify, defend, and hold harmless The Stretch Connection and Rachel Cain from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms, your failure to disclose accurate health information, your misuse of our website or content, or your violation of any law or the rights of any third party.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Williamson County, Tennessee, and you consent to the jurisdiction of those courts. The parties agree first to attempt in good faith to resolve any dispute informally, and thereafter to resolve any remaining dispute through binding arbitration administered in Tennessee.
19. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force and effect. These Terms, together with any signed waiver, informed consent, and intake documentation, constitute the entire agreement between you and us regarding this website and our services.
20. Contact Us
Questions about these Terms can be directed to:
The Stretch Connection
1325 W Main St, Franklin, TN 37064